Case Studies

E-file provides valuable document imaging solutions to companies across a wide range of industries.

Below are some case studies which highlight these customised solutions:

Blackwood

Overview

Blackwoods, a complete industrial workplace service and supplies company, traces its history as far back as 1878. What started as a small shipping supplier in Sydney dramatically expanded over decades to develop into a full industrial service facility – one that is proud to be associated with various nationwide projects today.

With over 40 new client queries per day and thousands of archived invoices bursting out of the warehouse walls along with vital customer sales information, our client’s Perth branch needed an innovative solution to solve their document storage and productivity problems.

Strategy, Execution and Results

In April 2007 E-File provided Blackwoods with a fast, efficient system for storage and retrieval of transaction documents. The process involved the daily scanning of all Blackwoods’ original documents such as invoices, connotes, packing slips and others into easily accessible TIF formats. Blackwoods are able to download each day’s images directly to their network. By converting paper documents into instantly accessible digital files, Blackwoods’ staff could now access and track the company’s sales history and client information at the click of a mouse.

“When we receive a query from a customer, it is important to be able to access any document quickly, especially when we work very closely with our branch network to satisfy the customer’s needs. Looking for this information through thousands of paper documents is a tedious and inefficient task. With E-File’s document imaging and digital file storage solutions, we can simply search for the invoice number, and all other related purchase order information is recalled, instantly”, says Rick Hulmes, Warehouse Administrator at Blackwoods Perth. In many cases what used to take hours can now be completed in minutes.

Client Testimonial

“Working with E-File has not only saved us time and warehouse space, but money also. Whatever fees we have incurred through their services, have been returned to us in increased efficiency and productivity.”

Butlers

Overview

Litigation is often dominated by an overwhelming amount of information and documentation. Sorting, indexing and copying such documents within boutique law firms can take up precious time of both lawyers and support staff. A loyal client of e-file, Butlers, Barristers & Solicitors, is well acquainted with its challenges.

Butlers provide assistance in Family Law, Estate Planning and a range of other legal services. With offices in Nedlands, Fremantle and Bunbury, Butlers have enjoyed rapid expansion and success over the years, whilst maintaining a personal and customer focused philosophy.

With a comprehensive list of top tier clients and cases, our client needed a cost effective and efficient litigation support system that would enable Butlers to prepare, produce and manage large amounts of documentation within strict deadlines.

Strategy, Execution and Results

e-file developed a system that would take care of a substantial part of the administration of the case and simplify the process by providing litigation support services that would increase our client’s productive work time.

The process was implemented by delimiting paper documents, reorganising and indexing them appropriately. Documents were copied and relevant files duplicated and bound. Paper documents were scanned and converted into various electronic formats such as Microsoft Word, -Excel and Adobe PDF documents that could readily be accessed through the firm’s database. Paper documents were also scanned and converted into text searchable electronic formats through e-file’s Optical Character Recognition Technology, and were uploaded to the database. To increase the efficiency of the Butlers electronic database, e-file created an electronic indexing system that significantly reduced the time spent sourcing relevant documentation.

Through the strategic management and implementation e-file’s litigation support services, e-file has been able to assist Butlers in preparing, producing and managing substantial amounts of documentation within strict deadlines, delivering a cost effective and efficient solution for our client.

e-file continues to provide ongoing litigation support for Butlers, Barristers & Solicitors.

Client Testimonial

“e-file’s litigation support has been invaluable in contributing towards our firm’s success. Their services have enabled us to compete with large firms which have the resources to prepare, produce and manage all of the required documentation in-house. e-file’s consistency, promptness and excellent customer service delivers results you can count on.”

– John Butler, Founder & Principal, Butlers, Barristers & Solicitors

Services Provided

  • Litigation Support
    • Copying
    • Binding
    • Indexing
    • Document Scanning
    • OCR Scanning

Contact Details

efile addressLevel 2, Mint House, 326 Hay St
Perth, Western Australia 6000
efile phone number08 9221 3577
efile fax08 9221 3599
efile emaile-file@e-file.com.au